Support

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Support

I'm a property or workplace manager

I'm a property or workplace manager

I manage a Pickup Pod for a workplace, office building, or multi-family residential building

Email template: food delivery reminder for office buildings

Getting started

How to add additional users to your Minnow Admin Account

X Series Minnow Pod Operating Manual

How to deliver and pick up from a Minnow Pod

What are the location requirements for a Minnow Pod?

Installation

Video: Minnow Pod Arrival

Video: De-Crating the Minnow Pod

Video: Lily Pad Setup

Video: Kiosk Stand Assembly

Video: Wall Mount Setup

Video: Wall Mount - Leveling

Kiosk Stand Installation Instructions

X Series Lily Pad Installation Instructions

Q Series: Installing the floor plate to my Minnow Pod

Q Series: Turning on and Activating Your Minnow Pod

Q Series: Manually Adjusting Your Minnow Pod Cubby Hinges

Q Series: Wall Mounting Your Minnow Pod

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Best practices for managing food deliveries

Recommended Minnow Pod Placement

Establishing a written food delivery policy

Training the property team how to use the Minnow Pod

Educate your tenants

Help food delivery workers find your Pickup Pod

Keep your Pickup Pod clean

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How it Works

How do I find my 4-digit access code

How to use the Minnow Admin Dashboard

How much time do users have to pick up their food?

How to Clear Expired Deliveries

What happens if a food delivery can't fit in the pod?

In the dashboard, what does it mean when a cubby is red?

What happens if the pod is full?

In the dashboard, what does it mean when a cubby is yellow?

How do I change the phone number or email associated with my pod operator account?

In the dashboard, what does it mean when a cubby is green?

Managing Secure Pickup Profiles at Your Building

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Cleaning & Maintenance

How often do I need to clean the pod?

How do I clean the Minnow Pod?

Troubleshooting

How to power cycle your X Series Minnow Pod

How do I open all of the cubbies at the same time?

How do I open all of the cubbies manually on my X Series Minnow Pod?

What happens if there’s a connectivity problem?

Rebooting Your X Series Minnow Pod

How To Manually Open Your X Series Minnow Pod

Q Series: How to Manually Open all Cubbies

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General

How do I get a Pickup Pod for my building?

How much space do I need for a Pickup Pod?

Are Pickup Pods available outside of the United States?

Can I put a Pickup Pod outside?

Can we add our own branding to a Pickup Pod?

Are Pickup Pods NSF-certified?

Power Location Details

Is my Pickup Pod refrigerated?

Can I get a larger pod?

Can two or more pods be used together at the same location?

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Communication Templates

Email template: food delivery reminder for multifamily properties

Minnow Overview for Tenants

Email template: Secure Pickup is now available for multifamily properties

Email Template: Notifying Delivery Companies of Updated Delivery Policy

Food Delivery Policy template

Email template: Our new food delivery amenity is coming soon!

Email template: Our new food delivery amenity is now available!

Staff Quick Start Guide

Email template: Secure Pickup is now available for office buildings

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Signage

Lobby Signage Template

Wayfinding Signage Template: Straight Arrow

Wayfinding Signage Template: Left Arrow

Wayfinding Signage Template: Right Arrow