Support
minnowpod.com
Contact us
I'm a property or workplace manager
I'm a user
How it works
General
I'm a property or workplace manager
Getting started
How it Works
Cleaning & Maintenance
Troubleshooting
General
Communication Templates
Signage
I'm a foodservice operator
Setup & Connectivity
Operation
Cleaning & Maintenance
Troubleshooting
General
Back to home
Support
I'm a property or workplace manager
I'm a user
How it works
General
I'm a property or workplace manager
Getting started
How it Works
Cleaning & Maintenance
Troubleshooting
General
Communication Templates
Signage
I'm a foodservice operator
Setup & Connectivity
Operation
Cleaning & Maintenance
Troubleshooting
General
I'm a property or workplace manager
I manage a Pickup Pod for a workplace, office building, or multi-family residential building
Getting started
Pickup Pod Operating Manual
Lily Pad Installation Instructions
What are the location requirements for a pod?
What tools do I need to install a pod?
How do I connect the pod to a cellular or WiFi network?
See more
How it Works
How to use the Admin Dashboard
How much time do users have to pick up their food?
How do I dispose of an expired order?
What happens if a food delivery can't fit in the pod?
In the dashboard, what does it mean when a cubby is red?
What happens if the pod is full?
In the dashboard, what does it mean when a cubby is yellow?
How do I change the phone number or email associated with my pod operator account?
In the dashboard, what does it mean when a cubby is green?
See more
Cleaning & Maintenance
How often do I need to clean the pod?
How do I clean the pod?
Troubleshooting
Proper Antenna Alignment for WiFi and Cellular Signals
How do I reboot the pod?
How do I open all of the cubbies at the same time?
How do I open all of the cubbies manually?
What happens if there’s a connectivity problem?
See more
General
How do I get a Pickup Pod for my building?
How much space do I need for a Pickup Pod?
Are Pickup Pods available outside of the United States?
Can I put a Pickup Pod outside?
Can we add our own branding to a Pickup Pod?
Are Pickup Pods NSF-certified?
Is my Pickup Pod refrigerated?
Can I get a larger pod?
Can two or more pods be used together at the same location?
See more
Communication Templates
Minnow Overview for Tenants
Food Delivery Policy template
Email template: A Minnow Pickup Pod is Coming Soon
Email template: The Minnow Pickup Pod is Now Available
Signage
Lobby Signage Template
Front Desk Cheat Sheet
Wayfinding Signage Template: Straight Arrow
Wayfinding Signage Template: Left Arrow
Wayfinding Signage Template: Right Arrow
See more
