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I'm a property or workplace manager
I'm a user
Getting started
How it works
General
I'm a property or workplace manager
Getting started
Installation
Best practices for managing food deliveries
How it Works
Cleaning & Maintenance
Troubleshooting
General
Communication Templates
Signage
I'm a foodservice operator
Setup & Connectivity
Operation
Cleaning & Maintenance
Troubleshooting
General
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Support
I'm a property or workplace manager
I'm a user
Getting started
How it works
General
I'm a property or workplace manager
Getting started
Installation
Best practices for managing food deliveries
How it Works
Cleaning & Maintenance
Troubleshooting
General
Communication Templates
Signage
I'm a foodservice operator
Setup & Connectivity
Operation
Cleaning & Maintenance
Troubleshooting
General
I'm a property or workplace manager
I manage a Pickup Pod for a workplace, office building, or multi-family residential building
Getting started
Pickup Pod Operating Manual
How to deliver and pick up from a Pickup Pod
What are the location requirements for a Pickup Pod?
How to connect a Pod to a WiFi network?
Installation
Video: Pickup Pod Arrival
Video: De-Crating the Pickup Pod
Video: Lily Pad Setup
Video: Kiosk Stand Assembly
Video: Wall Mount Setup
Video: Wall Mount - Leveling
Kiosk Stand Installation Instructions
Lily Pad Installation Instructions
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Best practices for managing food deliveries
Recommended Pickup Pod Placement
Establishing a written food delivery policy
Training the property team how to use the Pickup Pod
Educate your users (tenants, residents, employees, etc).
Help food delivery workers find your Pickup Pod
Keep your Pickup Pod clean
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How it Works
How do I find my 4-digit access code
How to use the Minnow Admin Dashboard
How much time do users have to pick up their food?
How to Clear Expired Deliveries
What happens if a food delivery can't fit in the pod?
In the dashboard, what does it mean when a cubby is red?
What happens if the pod is full?
In the dashboard, what does it mean when a cubby is yellow?
How do I change the phone number or email associated with my pod operator account?
In the dashboard, what does it mean when a cubby is green?
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Cleaning & Maintenance
How often do I need to clean the pod?
How do I clean the Pickup Pod?
Troubleshooting
How to power cycle a Pickup Pod
Proper Antenna Alignment for WiFi and Cellular Signals
How do I reboot the pod?
How do I open all of the cubbies at the same time?
How do I open all of the cubbies manually?
What happens if there’s a connectivity problem?
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General
How do I get a Pickup Pod for my building?
How much space do I need for a Pickup Pod?
Are Pickup Pods available outside of the United States?
Can I put a Pickup Pod outside?
Can we add our own branding to a Pickup Pod?
Are Pickup Pods NSF-certified?
Power Location Details
Is my Pickup Pod refrigerated?
Can I get a larger pod?
Can two or more pods be used together at the same location?
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Communication Templates
Email template: Food Delivery Reminder
Email template: Secure Pickup Signup
Minnow Overview for Tenants
Email Template: Notifying Delivery Companies of Updated Delivery Policy
Food Delivery Policy template
Email template: A Minnow Pickup Pod is Coming Soon
Email template: The Minnow Pickup Pod is Now Available
Staff Quick Start Guide
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Signage
Lobby Signage Template
Wayfinding Signage Template: Straight Arrow
Wayfinding Signage Template: Left Arrow
Wayfinding Signage Template: Right Arrow
