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I'm a property or workplace manager

I'm a property or workplace manager

I manage a Pickup Pod for a workplace, office building, or multi-family residential building

Getting started

How to deliver and pick up from a Pickup Pod

Pickup Pod Operating Manual

Lily Pad Installation Instructions

What are the location requirements for a Pickup Pod?

What tools do I need to install a pod?

How do I connect the pod to a cellular or WiFi network?

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Best practices for managing food deliveries

Recommended Pickup Pod Placement

Establishing a written food delivery policy

Training the property team how to use the Pickup Pod

Educate your users (tenants, residents, employees, etc).

Help food delivery workers find your Pickup Pod

Keep your Pickup Pod clean

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How it Works

How to use the Admin Dashboard

How much time do users have to pick up their food?

How do I dispose of an expired order?

What happens if a food delivery can't fit in the pod?

In the dashboard, what does it mean when a cubby is red?

What happens if the pod is full?

In the dashboard, what does it mean when a cubby is yellow?

How do I change the phone number or email associated with my pod operator account?

In the dashboard, what does it mean when a cubby is green?

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Cleaning & Maintenance

How often do I need to clean the pod?

How do I clean the pod?

Troubleshooting

Proper Antenna Alignment for WiFi and Cellular Signals

How do I reboot the pod?

How do I open all of the cubbies at the same time?

How do I open all of the cubbies manually?

What happens if there’s a connectivity problem?

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General

How do I get a Pickup Pod for my building?

How much space do I need for a Pickup Pod?

Are Pickup Pods available outside of the United States?

Can I put a Pickup Pod outside?

Can we add our own branding to a Pickup Pod?

Are Pickup Pods NSF-certified?

Is my Pickup Pod refrigerated?

Can I get a larger pod?

Can two or more pods be used together at the same location?

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Communication Templates

Minnow Overview for Tenants

Food Delivery Policy template

Email template: A Minnow Pickup Pod is Coming Soon

Email template: The Minnow Pickup Pod is Now Available

Front Desk Cheat Sheet

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Signage

Lobby Signage Template

Wayfinding Signage Template: Straight Arrow

Wayfinding Signage Template: Left Arrow

Wayfinding Signage Template: Right Arrow