Support

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Support

I'm a property or workplace manager

I'm a property or workplace manager

I manage a Pickup Pod for a workplace, office building, or multi-family residential building

Getting started

What are the location requirements for a pod?

What tools do I need to install a pod?

How do I connect the pod to a cellular or WiFi network?

How it Works

How to use the Admin Dashboard

How much time do users have to pick up their food?

How do I dispose of an expired order?

What happens if a food delivery can't fit in the pod?

In the dashboard, what does it mean when a cubby is red?

What happens if the pod is full?

In the dashboard, what does it mean when a cubby is yellow?

How do I change the phone number or email associated with my pod operator account?

In the dashboard, what does it mean when a cubby is green?

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Cleaning & Maintenance

How often do I need to clean the pod?

How do I clean the pod?

Troubleshooting

Proper Antenna Alignment for WiFi and Cellular Signals

How do I reboot the pod?

How do I open all of the cubbies at the same time?

How do I open all of the cubbies manually?

What happens if there’s a connectivity problem?

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General

How do I get a Pickup Pod for my building?

How much space do I need for a pod?

Are Pickup Pods available outside of the United States?

Can I put a Pickup Pod outside?

Can we add our own branding to a Pickup Pod?

Are Pickup Pods NSF-certified?

Is my Pickup Pod refrigerated?

Can I get a larger pod?

Can two or more pods be used together at the same location?

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User Communications

Email template: The Minnow Pickup Pod is Now Available

Email template: A Minnow Pickup Pod is Coming Soon