---
title: "Q Series: My Minnow Pod touchscreen is off"
description: My Minnow Pod touch screen is off
---

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# Q Series: My Minnow Pod touchscreen is off

## In this article, we will show you how to troubleshoot your Q-Series Touchscreen if it is displaying a black screen.

**Step 1**: Please confirm the **power cable** is firmly connected to both the wall outlet and the back of the Pod.

**Step 2**: Locate the **power switch** on the back of the pod and ensure it is switched to the **ON position** (pressed **down**).

- When ON, the power switch will illuminate **green**.  
  ![](https://www.minnowpod.com/hs-fs/hubfs/undefined.png?width=517&height=307&name=undefined.png)

**Step 3**: Once the Pod is confirmed to be ON, please give the Pod 10 minutes to power up.

**Step 4**: After 10 minutes, open the tablet door by using your Door Key and inserting it in the keyhole located on the right side of the Minnow Pod. 

**Step 5**: Locate the tablet's Power Button (shown in the graphic below) on the top side of the tablet. Press & hold the power button to turn ON the tablet. Allow up to 2 minutes to auto-connect to cellular.

![](https://www.minnowpod.com/hs-fs/hubfs/undefined-2.png?width=770&height=535&name=undefined-2.png)

\*\*\* If the tablet does not turn on, please contact Minnow Support at **(503)897-9061 or Support@minnowpod.com** for additional assistance.

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