How much time do users have to pick up their food?

The pickup window is four hours.

The pickup window is four hours after delivery. After the pickup window closes, the pickup is considered to have expired.

As a Pickup Pod admin, you will receive an email notification if your pod contains any pickups that expired the day before. If you receive such a notification, please clear the expired pickups as soon as possible by opening the cubbies and removing any food you find inside. The notification will explain how to do this.

NOTE: A user can still pick up an order after the pickup window has closed, provided the order hasn't already been discarded by an admin.

IMPORTANT: Do not leave expired food in your Pickup Pod! The Pickup Pod is not temperature controlled, so expired food will eventually begin to smell and may attract fruit flies.