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I'm a property or workplace manager
I manage a Pickup Pod for a workplace, office building, or multi-family residential building
Getting started
Installation
- Video: Minnow Pod Arrival
- Video: De-Crating the Minnow Pod
- Video: Lily Pad Setup
- Video: Kiosk Stand Assembly
- Video: Wall Mount Setup
- Video: Wall Mount - Leveling
- Kiosk Stand Installation Instructions
- X Series Lily Pad Installation Instructions
- Q Series: Installing the floor plate to my Minnow Pod
- Q Series: Turning on and Activating Your Minnow Pod
- Q Series: Manually Adjusting Your Minnow Pod Cubby Hinges
- Q Series: Wall Mounting Your Minnow Pod
- How to wall-mount an X Series Minnow Pod
Best practices for managing food deliveries
How it Works
- How much time do users have to pick up their food?
- How to Clear Expired Deliveries
- What happens if a food delivery can't fit in the pod?
- What happens if the pod is full?
- In the dashboard, what does it mean when a cubby is red?
- How do I change the phone number or email associated with my pod operator account?
- In the dashboard, what does it mean when a cubby is yellow?
- In the dashboard, what does it mean when a cubby is green?
- How to use the Minnow Admin Dashboard
- How do I find my 4-digit access code
- Managing Secure Pickup Profiles at Your Building
Cleaning & Maintenance
Troubleshooting
- How to power cycle your X Series Minnow Pod
- How do I open all of the cubbies at the same time?
- How do I open all of the cubbies manually on my X Series Minnow Pod?
- What happens if there’s a connectivity problem?
- Rebooting Your X Series Minnow Pod
- How To Manually Open Your X Series Minnow Pod
- Q Series: How to Manually Open all Cubbies
General
- How do I get a Minnow Pod for my building?
- How much space do I need for a Minnow Pod?
- Are Minnow Pods available outside of the United States?
- Can I put a Minnow Pod outside?
- Can we add our own branding to a Minnow Pod?
- Are Minnow Pods NSF-certified?
- Power Location Details
- Is my Minnow Pod refrigerated?
- Can I get a larger pod?
- Can two or more pods be used together at the same location?
Communication Templates
- Food Delivery Policy template
- Email template: Our new food delivery amenity is coming soon!
- Email template: Our new food delivery amenity is now available!
- Email Template: Notifying Delivery Companies of Updated Delivery Policy
- Email template: Secure Pickup is now available for multifamily properties
- Staff Quick Start Guide
- Email template: Secure Pickup is now available for office buildings
- Email template: food delivery reminder for multifamily properties
- Minnow Overview for Tenants