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  3. Best practices for managing food deliveries

Educate your users (tenants, residents, employees, etc).

Why is this important?

The most important factor in the success of your Pickup Pod will be getting food delivery workers to use it. And since delivery workers receive their instructions from the person who orders the food, the best way to get them to use the pod is for the person who orders the food to tell them to deliver their food to the pod.

Action items

  • • A week before your Pickup Pod is installed, send your users the Pickup Pod is Coming Soon email. The email tells your users that the pod is coming and explains what it is, the benefits of using it, and how to use it.
  • • After your Pickup Pod is installed, send your users the Pickup Pod is Now Available email  The email tells your users where the pod is located and explains (again) what it is, the benefits of using it, and how to use it.
  • • Whenever you onboard a new tenant or other user, send them the Pickup Pod is Now Available email.

. Before you send the email templates, you’ll need to add the location of the pod into the templates.