How to open a cubby for a customer

How to open a cubby for a customer or delivery person

If a customer or delivery person is unable to open their cubby, you can open it for them:

  1. Go to the Takeout App (https://app.minnowpod.com/takeout).
  2. Log in to your account.
    1. If you don't have an account, you'll need to create one. To learn how, see the article "How to create an Admin account."
  3. The pod location will be shown in the pod location indicator in the upper left corner of the screen. If the location shown is not correct:
    1. tap on the pod location indicator
    2. select the correct pod location from the dropdown list
    3. tap DONE
  4. Tap on the cubby you want to open.
  5. Tap OPEN FOR CUSTOMER.
  6. Remove the order from the cubby and close the door.
  7. Tap DONE.